Program Manager

WHAT YOU'LL OWN

Integration Governance & Program Connectivity
Define and run the integration governance model: decision rights, escalation paths, RAID log, status rhythms. Connect workstreams (pre-app, marketing channels, ops, tech) so nothing falls through the seams between organizations.

Risk & Issue Management
Proactively identify operational and compliance risks unique to a new-to-acquirer use case. Track issues across org boundaries and drive resolution before they block the program. Know when to escalate and to whom.

Cross-Org Communication & Alignment
Spot gaps before they become misalignments. Maintain a consistent narrative across both organizations at multiple levels from working teams to senior stakeholders. Ask the inconvenient questions early.

Operational Readiness & Long-Term Operability
Build for scale, not just launch. Own the operational readiness framework for account opening, loan servicing, and ops handoffs. Work with finance and ops partners to ensure the model runs sustainably post-integration.

Architecture & Dependency Awareness
Not a hands-on-keyboard role, but you need enough technical fluency to understand system dependencies, integration points, and the downstream ops implications of architectural decisions. Partner closely with the technical PM.

WHAT YOU BRING

Required:

• Experience managing complex, multi-party integration programs at large financial services firms
• Background in banking operations, including account opening, loan processing, or similar
• Demonstrated ops and/or risk management orientation (not just delivery tracking)
• Enough technical literacy to hold architecture conversations and understand dependency chains
• Exceptional organizational skills, including comfortable running multiple workstreams simultaneously
• Comfortable navigating ambiguity; able to create structure where none exists

Strongly Preferred:

• Prior experience in a merger/acquisition integration context
• Personal loans product knowledge including originations, pre-app, marketing channel integrations
• Finance business partnering exposure (budgets, resource tracking, reporting)
• Track record building governance frameworks from scratch, not just inheriting them

WHAT MAKES THIS ROLE DIFFERENT

The technical program is being built. What's needed now is someone who can govern it, who asks 'have we defined who owns this when it breaks?' and 'does ops know what they're signing up for?' You'll work alongside a strong technical PM, not replace one. The value you add is connective: surfacing what's falling through the cracks, building the governance layer, and making sure the program is set up to run long after launch.