Program Manager, Executive Insights
About the role
Program Manager, Executive Insights
Primary Purpose
The Executive Insights program delivers data-driven readouts that show NiCE CXone customers the measurable ROI and business impact they're getting from our solutions. It runs at high volume – roughly 500 readouts a year, with as many as 80 engagements in motion at any one time – on a defined, repeatable process built to support that scale.
As Program Manager, you own that engagement pipeline end to end. Priorities are set by Sales and the wider business; your job is to take that prioritized queue and drive it to completion, making sure every engagement moves cleanly through each stage – from intake to the delivered customer readout – on schedule and without surprises. This is an operational ownership role rather than a delivery or customer-facing one: you aren't producing the analysis or presenting to customers, you're the person who keeps the whole program running predictably and on time.
It suits someone who is energized by orchestrating many moving parts at once, brings order and visibility to a fast-moving operation, and takes pride in a pipeline that simply runs.
Primary Functions / Responsibilities
Own the engagement pipeline
- Manage engagements from intake through to delivered readout, keeping each one moving in the priority order set by the business.
- Maintain a clear, current picture of the pipeline – what's in progress, what's queued next, and when each engagement is expected to land.
- Keep the program on schedule at scale, ensuring work flows through each stage without bottlenecks.
Keep work on course
- Hold accurate, real-time status on every active engagement and track progress against target dates.
- Identify engagements at risk of slipping early and coordinate across the relevant teams to keep them on track.
- Serve as the reliable source of truth for where any engagement stands and what it needs to move forward.