Program Manager, Community (Contract)

What you'll do

Scale Airtable Builder Crews (User Groups)

Help expand Airtable's Builder Crews program as we grow from primarily virtual engagement to community-led, in-person experiences.

Responsibilities include:

• Recruiting, onboarding, and supporting Builder Crew leaders.
• Developing playbooks, templates, and operational processes for local events.
• Partnering with internal teams on event promotion, measurement, and follow-up.
• Creating scalable systems that enable community leaders to independently run successful programs.
• Identifying opportunities to launch new regional, industry, or persona-based Builder Crews.

Drive Community Engagement

Help create meaningful opportunities for customers to learn from one another and deepen their relationship with Airtable.

Responsibilities include:

• Supporting engagement initiatives across Airtable Community and social channels.
• Expanding Airtable's presence and participation on Reddit and other community platforms.
• Identifying and amplifying customer success stories, best practices, and AI use cases.
• Developing campaigns and programs that encourage participation, knowledge sharing, and advocacy.
• Monitoring community health metrics and recommending improvements.

Improve Community Operations

Build the operational foundation needed to support a growing portfolio of programs.

Responsibilities include:

• Managing program operations, documentation, reporting, and workflows.
• Maintaining community systems, tools, dashboards, and processes.
• Supporting program launches, communications, and cross-functional initiatives.
• Identifying opportunities to automate manual work and improve operational efficiency.
• Creating scalable frameworks that enable the Community team to grow without adding complexity.

Who you are

• 3–7+ years of experience in community management, customer programs, customer education, operations, or related fields.
• Demonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community events.
• Strong project management skills with the ability to manage multiple priorities and stakeholders.
• Excellent communication and collaboration skills, both written and verbal.
• Comfortable working in a fast-paced, ambiguous environment with a bias toward action and experimentation.
• Proficiency with community platforms (e.g., Khoros, Salesforce, Reddit) and project management tools (e.g., Asana, Jira, Notion).
• Passion for AI, productivity tools, and enabling customer success.