Professional Services Engineer

About NiCE

At NiCE, we challenge our limits. We're ambitious game changers committed to setting the highest standards and executing beyond them.

Role Overview

The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance.

Roles and Responsibilities

• Install, configure, upgrade, and deploy NICE products and platforms at customer sites
• Apply hotfixes, service packs, and other product updates in alignment with NICE best practices
• Participate in commissioning, testing, and certification activities during project delivery
• Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities
• Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders
• Collaborate directly with the client's system teams