Professional Services Delivery Manager (Remote)
About the role
Who You Are
You are a collaborative, results-driven leader who is passionate about building high-performing technical teams and delivering exceptional customer outcomes. You thrive in fast-paced professional services environments where balancing people leadership, operational excellence, and customer satisfaction is critical to success.
You are equally comfortable coaching engineers, partnering with cross-functional leaders, and engaging with customers to resolve complex challenges. You bring a strong operational mindset, excellent communication skills, and a continuous improvement mentality that helps teams scale while maintaining consistency and quality.
You lead by example, foster accountability, and empower your team to deliver outstanding technical solutions while developing professionally.
About The Role
As the Professional Services Delivery Manager – Networking & Security, you will lead a team of delivery engineers and technical project leads responsible for implementing enterprise networking and security solutions for our customers. Reporting to the Senior Director of Professional Services, you will oversee delivery quality, operational consistency, resource planning, and team development while driving exceptional customer experiences.
You will play a critical role in strengthening delivery discipline, improving execution consistency, reducing customer escalations, and building scalable delivery processes that support continued business growth. Partnering closely with Practice Leadership, PMO, Sales, and Presales, you'll help ensure successful project execution from kickoff through completion.
This role directly impacts customer satisfaction, delivery quality, employee development, operational efficiency, and the continued growth of Myriad360's Professional Services organization.
Other responsibilities include:
- Team Leadership & People Management
- Lead, coach, mentor, and develop a team of Professional Services Engineers, Technical Project Leads, and delivery resources supporting Networking and Security services
- Drive accountability for delivery quality, customer satisfaction, utilization, and technical execution
- Support recruiting, onboarding, performance management, career development, and succession planning
- Foster a collaborative, high-performing culture centered on ownership, communication, accountability, and continuous improvement
- Provide regular coaching, feedback, and professional development opportunities
- Delivery Execution & Operational Oversight
- Provide leadership oversight across active Networking and Security services engagements to ensure scope adherence, technical quality, and successful customer outcomes
- Partner closely with PMO, Technical Project Leads, and Practice Leadership to proactively identify and resolve project risks, resource constraints, and escalations
- Review project health, delivery readiness, staffing, and execution across medium- and high-complexity engagements
- Ensure projects are appropriately staffed and technical ownership is clearly defined throughout the delivery lifecycle
- Improve consistency in project execution, customer communication, documentation, and delivery processes
- Service Quality & Process Improvement
- Standardize service delivery methodologies, technical documentation, templates, and quality controls across Networking and Security services
- Participate in Statement of Work (SOW) reviews, delivery readiness a