Professional Services Consultant

About the Role

We are seeking a Professional Services Consultant to lead customer migrations from Secure Email Gateways (SEGs) to Abnormal AI. You will leverage your expertise in enterprise mail flow, email security, and cloud-based infrastructures to ensure a seamless, secure, and efficient transition. As a key member of the Professional Services Team, you will work closely with customers to understand their migration objectives, designing and executing well-structured delivery plans, managing complex projects, mitigating risks, and minimizing disruptions for Fortune 500 customers across industries. Beyond leading enterprise-grade migrations, you will play a critical role in defining best practices, refining delivery methodologies, and shaping delivery excellence at Abnormal AI.

Who you are

• Proven track record of delivering complex projects, balancing priorities, and coordinating across teams to achieve objectives
• Strong problem-solving skills, with the ability to anticipate migration risks, address roadblocks, and drive resolution
• Excellent communication and interpersonal skills, effectively engaging with both technical and executive stakeholders
• Ability to work independently and collaboratively, thriving in a fast-paced and dynamic environment
• A hands-on, solution-driven mindset with a proactive approach to challenges

What you will do

• Manage a portfolio of migration projects, ensuring a seamless transition from legacy SEGs to Abnormal Security
• Deliver expert guidance on enterprise mail flow, covering SMTP, MX records, SPF, DKIM, DMARC, and routing across hybrid cloud and on-premise infrastructures
• Advise on native security controls in Microsoft 365 and Google Workspace, ensuring seamless replacement of SEG functionality
• Provide guidance on email security policies, implementing anti-phishing protections and maintaining compliance with industry regulations
• Troubleshoot and resolve mail flow issues, ensuring secure and reliable email delivery post-migration
• Refine SEG displacement methodologies, optimizing best practices for future implementations
• Collaborate with Engineering, Product, and Customer Success teams to improve deployment workflows
• Develop and manage project plans, ensuring on-time delivery, scope control, and quality assurance
• Identify and mitigate migration risks, proactively engaging internal support when necessary
• Provide clear and regular status updates, aligning key stakeholders on project progress

Must Haves

• BS/BA degree with 5+ years in a customer-facing role managing enterprise-grade cybersecurity SaaS deployments or migrations
• 4+ years of experience managing enterprise mail flow integration and migration projects, including hands-on SEG decommissioning
• Deep knowledge of enterprise mail flow and architecture: SMTP, MX records, SPF, DKIM, DMARC, and email routing in cloud and on-premise environments
• Strong understanding of email security, filtering, threat protection, and DLP with compliance experience across SOC 2, HIPAA, and GDPR
• Experience leveraging AI platforms such as Glean and Claude
• Proficiency in Microsoft 365 and Google Workspace Security, including Defender for Office 365, Exchange Online Protection, ATP, and Google Workspace Security
• Experience with email routing through firewalls, proxies, and mail relays, including IP whitelisting, inbound/outbound mail rules, and secure connectors