Professional Services and Sales Support Specialist

Accountabilities:

• • Demonstrate production printing system capabilities to customers, dealers, sales teams, and service personnel, tailoring presentations to customer needs and sales objectives.
  • Provide advanced technical support for escalated software, print-quality, colour consistency, and production equipment issues.
  • Optimize print quality and colour consistency across production Print on Demand systems and support limited colour management and profiling initiatives.
  • Develop and deliver training programs, plans, documentation, and support tools for customers, dealers, sales teams, and service personnel.
  • Collaborate with sales, service, and technical teams to support solution launches, customer engagements, and the progression of sales opportunities.
  • Train customers and dealers on effective equipment operation and workflow practices to maximize productivity and solution value.
  • Coordinate consulting projects, including hardware and software purchasing, installation, implementation, and end-user training.
  • Maintain demo room equipment and ensure systems remain operational, properly configured, and colour-accurate across platforms.
  • Strengthen first-level support capabilities by developing technical guidance, training resources, and troubleshooting tools.
  • Facilitate communication and knowledge sharing between sales and technical service teams to improve customer support and operational effectiveness.
  • Promote industry hardware and software standards while staying informed about emerging technologies, market developments, and industry trends.
  • Participate in relevant industry groups and professional activities to maintain current technical and business knowledge.
  • Adjust the balance between customer-facing field activities and office-based support according to business priorities and customer needs.

  Requirements

  • Minimum of 5 years of experience in a technical role within the production toner or production printing industry.
  • Strong knowledge of colour management, with experience using tools such as ColorGATE and Caldera considered valuable.
  • Fiery Cut Sheet Professional and Expert certification is preferred.
  • Demonstrated ability to troubleshoot and resolve technical issues involving production Print on Demand devices, software, and workflows.
  • Experience developing and delivering effective training programs and support materials for technical teams, customers, and dealers.
  • Proven customer demonstration experience, with the ability to adapt presentations to different audiences and clearly communicate product capabilities and value.
  • Good IT knowledge, including Microsoft Office, Windows, IT networking, and CRM/ERP systems.
  • Strong verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
  • Customer-focused and diplomatic approach, with a strong commitment to customer satisfaction and long-term relationships.
  • Ability to collaborate effectively with sales, service, technical, and customer-facing teams in a dynamic environment.
  • Strong analytical, troubleshooting, and problem-solving capabilities, with a practical approach to diagnosing and resolving issues.
  • Ability and willingness to travel as required to support customers, dealers, demonstrations, training, and consulting activities.
  • French and English bilingual communication skills are a strong asset.

  Benefits

  • Base salary: $80,000–$97,000 CAD annually, depending on qualifications and experience.
  • Performance bonus: Eligibility for an annual performance-based bonus under the corporate performance bonus plan.
  • Health coverage: Comprehensive extended health, dental, and vision benefits.
  • Retirement: Defined contribution pension plan.
  • Paid time off: Paid vacation, personal days, and sick days.
  • Wellness: Programs designed to support employees’ overall health and well-being.
  • Work environment: Flexible and supportive culture focused on employee satisfaction, collaboration, and professional success.
  • Career development: Opportunities to deepen expertise in production printing, colour management, customer training, technical support, and sales enablement.
  • Customer and industry exposure: Direct interaction with customers, dealers, sales teams, and technical professionals across the production printing ecosystem.