Production Strategist, Production

Accountabilities

• • Drive the adoption of AI across production operations, identifying agent-driven solutions that optimize workflows, reduce manual effort, and improve service delivery.
  • Partner closely with enterprise customers to understand business requirements and align production strategies, SLAs, and KPIs with their objectives.
  • Lead the design and implementation of customer-specific processes and systems covering workflow management, project delivery, invoicing, and service operations.
  • Lead onboarding for new customers and service lines, using AI-first approaches to accelerate, standardize, and improve implementation.
  • Scope new services and prepare competitive pricing proposals, estimates, assumptions, and SLAs using intelligent tools and data-driven analysis.
  • Provide customer support within the required time zone, particularly for strategic discussions, initiatives, escalations, and production-related priorities.
  • Lead complex remediation initiatives from identification through resolution, applying root cause analysis and corrective and preventive actions to prevent recurring issues.
  • Collaborate cross-functionally to develop AI agents capable of managing multi-step production processes, enabling production teams to focus on higher-value activities and complex exceptions.
  • Identify and eliminate waste, inefficiencies, and quality issues by applying automation and agent-based approaches wherever appropriate.
  • Monitor and improve performance against key metrics, including account health, onboarding speed, customer SLAs, quality resolution times, and portfolio financial health.
  • Work with Solutions and Product teams to implement, test, and iterate complex technical production workflows for optimal efficiency and scalability.
  • Direct production resources and task allocation to ensure customer commitments and performance targets are consistently achieved.
  • Produce regular internal and external reporting on production metrics, KPI performance, customer SLAs, trends, risks, and corrective action plans.
  • Communicate effectively with customer contacts, colleagues, freelancers, and internal project teams to maintain seamless delivery and alignment.
  • Manage production escalations and ensure root cause analysis and corrective and preventive actions are completed effectively.
  • Conduct post-mortems on major account initiatives, document lessons learned, and coordinate follow-up improvements with relevant stakeholders.
  • Maintain accurate account plans, documentation, workflows, and production procedures while ensuring adherence to established standards.
  • Lead account portfolio teams, identify training and development needs, and support the growth of production capabilities.
  • Collaborate closely with Revenue and Customer Success teams to ensure customer requirements are comprehensively implemented while maintaining production-specific SLAs.

  Requirements

  • 8+ years of relevant experience managing enterprise-level localization programs.
  • Bachelor’s or Master’s degree in Languages, Translation, Linguistics, or a related field is preferred.
  • Demonstrated experience managing complex localization workflows and production programs for enterprise customers.
  • Strong experience working directly with customers and translating business requirements into practical production solutions.
  • Excellent client-facing and internal communication skills, with the ability to build trusted relationships across multiple stakeholder groups.
  • Strong organizational skills with meticulous attention to detail and the ability to manage multiple priorities simultaneously.
  • Highly analytical and structured approach to problem-solving, with the ability to identify root causes, interpret performance data, and develop effective solutions.
  • Proven ability to meet demanding deadlines and perform effectively under pressure.
  • Experience onboarding new customers and implementing localization programs, services, processes, and workflows.
  • Experience designing or managing complex workflows for enterprise customers.
  • Prior experience leading teams or managing production resources is preferred.
  • Strong understanding of production KPIs, customer SLAs, operational performance, and continuous improvement principles.
  • Ability to identify opportunities for automation and apply AI-driven approaches to improve production efficiency.
  • Comfortable working cross-functionally with Product, Solutions, Revenue, Customer Success, and other teams.
  • Proactive, adaptable, and improvement-oriented mindset with a strong focus on quality, efficiency, and customer outcomes.
  • Ability to work effectively in a distributed, international environment and provide customer support aligned with relevant time zones.

  Benefits

  • Competitive salary of approximately £60,000–£70,000, with starting compensation determined by experience, skills, qualifications, location, and organizational needs.
  • Fully remote work environment with the flexibility to work from anywhere.
  • Flexible working arrangements designed to support different schedules, locations, and working styles.
  • Opportunity to work at the forefront of AI-driven transformation within the global localization industry.
  • Exposure to innovative AI agents, automation, intelligent production workflows, and emerging technologies.
  • Opportunity to work with enterprise-level customers and solve complex, high-impact operational challenges.
  • Collaborative international environment with colleagues and stakeholders across multiple regions.
  • Opportunities for professional growth through technical innovation, strategic ownership, and cross-functional collaboration.
  • Inclusive culture focused on innovation, excellence, continuous improvement, and meaningful customer impact.