Production manager

Responsibilities

• Handle incoming customer calls, emails, and messages promptly and professionally.
• Solve customer issues directly or escalate to the relevant internal teams when necessary.
• Maintain accurate documentation in internal CRM and support systems.
• Track customer requests, follow up on pending issues, and ensure timely resolution.
• Collaborate with internal teams to support process improvements and problem-solving.
• Contribute to the continuous enhancement of customer service quality.
• Achieve results and meet service-level expectations despite challenges.

A Successful Candidate

• Primary requirement: Speaks fluently and conducts business correspondence (at level of B2 or higher) in English and German.
• At least 1 year of relevant experience in customer service, call center, or client-facing roles.
• Experience working with international clients, preferably UK customers, is a plus.
• Problem-solving skills and ability to handle unexpected situations.
• Willingness to work in a fast-growing business environment.
• Comfortable with digital tools and internal systems for managing customer interactions.
• Has a comfortable workplace with stable internet access and the ability to participate in conference calls (position is 100% home office).

Working Conditions

• Position is 100% home office.