Mitratech
Mitratech

Product Support Specialist

supportfull-timeRemote US
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role

Job Overview

  • Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions
  • Research, troubleshoot, and resolve support issues within response and resolution goals. As needed, identify workarounds and communicate to customers
  • Provide solutions where issues are identified via the self-service portal
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