Product Support Engineer

Team Mission

The AcuityMD platform features data from across the healthcare industry. Our data assets are the foundation of our application and central to the value we deliver to clients. Every data asset requires context to know how to interpret it, its nuances, and limitations.

Responsibilities

• Support our commercial teams so our customers are successful by answering the toughest data questions internally around what datasets mean, and the nuanced limitations of how to use them.
• Collaborate closely with our engineering team to build our AI data context layer with evals. This requires deep understanding of the data and great technical writing skills. This role should help drive what our eval designs even are to measure agent quality.
• Help drive what tooling we need to build in our data products to support data explainability.

Your Profile

• 4+ years working in healthcare data products
• 2+ year in roles that had customer facing interactions
• You have some familiarity with SQL or are willing to learn (must be adept in excel analyses if no SQL familiarity)
• Technical writing experience - you have experience putting complex concepts into easy written explanations for non technical stakeholders.
• Nice to have: experience in product or collaborating with teams that build the product
• Nice to have: AI evals background and experience establishing agentic quality frameworks.
• You pay strong attention to detail, communicate clearly and concisely, can reason through use cases, and tell stories using data.
• You have a bias towards action

Nice to Haves

• Experience in product or collaborating with teams that build the product
• AI evals background and experience establishing agentic quality frameworks

We Offer:

• Ground floor opportunity: Join