Product Owner, D365 Finance & Operations

About the Role

Nutrafol is seeking a highly skilled D365 Finance & Operations (F&O) Product Owner to lead the next chapter of our ERP journey. Having successfully completed our Phase 1 go-live and hypercare, migrating from QuickBooks to Microsoft Dynamics 365 F&O, we are now operating in business-as-usual (BAU) mode. Our focus has shifted from deployment to running a stable, high-performing platform, optimizing it for the business, and scaling into future implementation phases.

This role serves as the subject matter expert (SME) and Product Owner for D365 F&O. You will lead the operational day-to-day in partnership with our D365 system administrator, own and drive the strategic product roadmap, and plan and lead future implementation phases (Phase 2 and beyond) that expand the platform's capabilities across Finance, Supply Chain, and Operations.

Day-to-day, you will keep BAU running smoothly including version upgrades, drive continued adoption and continuous improvement, and partner across Nutrafol, Unilever (parent company), and the broader Wellbeing Collective teams. This role requires the ability to translate strategic objectives into actionable solutions within D365 while balancing the needs of a high-growth, dynamic environment.

Beyond owning day-to-day operations, you will own the strategic product roadmap, ensuring maximum business value and user adoption. You'll act as a critical bridge between Nutrafol, other WBC business verticals, Unilever's technical teams, and third-party delivery partners to deliver a successful, integrated, and compliant ERP platform.

Responsibilities

• Lead BAU operations day-to-day. Act as the primary D365 SME for business-as-usual, partnering closely with the D365 system administrator to ensure ongoing system performance, stability, issue triage and resolution, and business continuity now that Phase 1 is live and stabilized.
• Own the D365 product strategy and roadmap. Define and maintain the product roadmap for Microsoft Dynamics 365 F&O as well as our integrated third party solutions, ensuring alignment with Nutrafol's operational and financial objectives as well as Unilever's broader platform strategy.
• Plan and lead future implementation phases. Scope, prioritize, and roll out additional D365 modules and functionality that expand capabilities across Finance, Supply Chain, and Operations.
• Translate stakeholder requirements into solutions. Work with cross-functional teams (Supply Chain, Operations, Finance, etc.) to capture business needs and configure D365 F&O.