Product Operations Specialist

About the role:

As the Product Operations Specialist, you will work cross-functionally across the entire organization to drive strategic projects for and with our Product teams. You are someone who is comfortable in ambiguity and loves digging into processes and technology to understand where improvements can be made and clarity found. You are a driver who is looking for an organization they can dive into head first, taking the initiative to make an impact wherever they can!

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Identify, drive, and execute process improvements to drive efficiency, effectiveness and simplicity for our Product teams.
• Champion complex cross-functional projects from inception to completion, including ensuring high quality of deliverables, measuring their results, and communicating the business impact.
• Build zero-to-one and evolve existing processes to help individual contributors manage their daily workflows and to help leaders manage their team’s performance.
• Partner with the Business Operations and Business Systems team to improve stakeholder experience in Jira, Mixpanel, Pendo, and more.
• Nurture strong relationships with partners in Engineering, Technical Support, Marketing, Customer Success, Sales, Design & Partnerships to align priorities, remove blockers, and keep projects moving forward.
• Ad hoc requests, unblock users, and maintenance of operating mechanisms and automations.
• Support special projects that centralize, automate, or otherwise improve communication and customer journeys.
• Adoption Enablement: Support tool and process adoption through documentation and user support to ensure the right tools, training, and communications are in place to enable strategic initiatives.

About you:

• 2+ years of product operations, business operations, or project/program management.
• Expertise with Jira and related workflow design and execution.
• Excellent communication skills, including presentations, facilitation, and consultative questioning.
• Meticulous organization, detail orientation, and task-driven nature.
• Natural curiosity, proactive mindset, and the tenacity to be dissatisfied with the status quo.
• Enthusiasm to learn a new, complex domain and the humility to ask for help when needed.
• Team player, willingness to step in for team members that need help, demonstrating integrity and positive communication, collaboration, and feedback.

Nice to have:

• Experience in high-velocity, matrixed product, design and engineering organization.
• Experience with Jira administration.