Product Operations Manager, Merchant Acquiring

About Monzo

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking.

We offer bank accounts, savings accounts, accounts for 16-17 year olds, kids accounts and credit cards in the UK. Our UK customers can also invest and manage their pensions with us.

The Role

As our first Product Operations Manager for Acquiring, you will own the "0 to 1" operational build-out. You will be responsible for ensuring that when a merchant accepts a card payment, the money moves accurately, unhappy paths like chargebacks are managed smoothly, and support is world-class.

About Product Ops

Product Ops at Monzo sits at the intersection of product, tech and operations.