Product Operations Lead

About the role

We are looking for a Product Operations Lead to scale our Special Activities and Information Operations product deployments, deliver outstanding mission outcomes for our customers, and build the product foundation to solve new mission challenges and support further growth.

What you'll do

• Deliver mission impact with our Special Activities and Information Operations products. Understand customer mission objectives, determine how to deliver timely mission-relevant insights with our tools, and execute accordingly.
• Curate insights from the data we generate, drawing on your geopolitical analysis skills while leveraging AI/ML tools to operate at scale and communicating in a mission-relevant format. Ensure a high degree of rigor in our products.
• Test innovative ways to achieve customer mission objectives and to Improve our operational processes for running our Special Activities and Information Operations products, including our tradecraft, vendor management, and integration with technology.
• Lead high-impact customer interactions, including mission demonstrations for prospective customers and mission support for current customers.
• Direct interaction with customers is important for all our team members, and you should expect some amount of travel to customer locations (~30%).

What we look for

• 4+ years experience in intelligence or geopolitical analysis, ideally with experience using software for data analysis, or in customer success for defense/intelligence products
• Deep understanding of geopolitical trends and ongoing world events
• Demonstrated ability to manage operations with multiple stakeholders and implement significant improvements to operational processes
• Domain experience in national security analysis, polling/population data analysis, or media/social media expertise preferred
• Active TS/SCI clearance is preferred

What we offer

We’re proud to offer competitive benefits that support our employees. Some key highlights of our benefits package include:

• Health, dental, and vision insurance
• 100% remote first culture. You can work from anywhere in the US and all full time employees have WeWork access
• Unlimited PTO including competitive vacation and holiday schedules
• Lifestyle stipends - Monthly mental health, wellness & fitness stipend, in-home office setup stipend and family planning assistance