Product Manager (Trust & Safety)

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations.

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.

Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews.

The Role

Donorbox is passionate about empowering nonprofits to raise more funds through a smooth and secure giving experience. We are seeking a strategic and passionate Product Manager to join our growing team and lead the charge in evolving our Trust & Safety capabilities.

You will be the product leader responsible for protecting our system consumers—both the Organizations and their Supporters. Your mission is to provide organizations using Donorbox with a secure environment by mitigating fraud, managing risk, and maintaining content safety, all while ensuring an intuitive and frictionless experience for legitimate nonprofits. You will report to the Group Product Manager and work closely with Engineering, SRE, and Payments teams.

Responsibilities

• Spearhead the product strategy for user protection, managing programmatic Org Verification, KYC processes, and Fraud Detection.
• Secure the user journey by shipping product changes to our user onboarding to better capture verification data while maintaining a seamless activation flow.
• Ship internal tooling to empower our support teams to quickly identify and take action on bad actors.
• Configure monitors and alarms through vendors like Stripe Radar to proactively mitigate risk and decrease scammers.
• Identify and mitigate link spam that degrades Donorbox's domain authority and search ranking, including in AI-powered search tools and answer engines.
• Recommend and collaborate with other Service and Product Line engineering teams on changes within their remit.
• Work closely with Site Reliability Engineering (SRE) to improve WAF rules and platform monitoring.
• Collaborate with the Payments team on refund and chargeback workflows to mitigate financial risk.
• Manage platform integrity by overseeing policies around User Generated Content, Content Safety, Spam, and Terms of Service (TOS) violations.
• Lead the verification badge product & program

Qualifications & Experience

• 5+ years of product management experience, with proven experience within Trust & Safety, Fintech, or B2B SaaS platforms
• Proven track record of successfully developing and launching risk mitigation, identity verification (KYC/KYB), or fraud detection features.
• Working knowledge of GDPR and data protection principles, with practical experience implementing product compliance measures (full legal expertise is not required, but a strong compliance mindset is)
• Working knowledge of SEO fundamentals and domain authority, particularly how platform-generated spam and low-quality links impact search reputation.
• You have a hands-on, analytical mindset and enjoy diving into data to measure product impact and success.
• Excellent communication and negotiation skills, capable of balancing technical debt discussions with stakeholder feature requests.
• Passionate about the nonprofit sector and driven to make a positive impact.
• A global mindset that understands the