Product Manager

About Us

We build software for the people who run local government — municipal clerks. These are the front-desk heroes of city halls and county offices, responsible for public records, compliance, transparency, and serving citizens every day. We call what we build Clerkware: a suite of tools that helps clerks do their jobs faster, more accurately, and with less friction. We’re a GovTech company taking a SaaS-first, AI-centric approach to a market that’s long been underserved by modern software. Our products span compliance tracking, communication tools, citizen engagement software, and workflow automation, and we're building more.

The Role

We're hiring a Product Manager to help us deepen our understanding of the market and translate that understanding into better products. This is a customer-obsessed, ground-floor Product Management role where you'll spend the majority of your time talking to the people we serve (local government Clerks), understanding their workflows, their frustrations, and the problems they can't always articulate in words. The best person for this role has read (or would immediately pick up) The Mom Test by Rob Fitzpatrick, understands why customers say 'yes' to demos and then never buy, and knows how to ask questions that reveal the truth rather than validate your assumptions.

Key Responsibilities

• Customer Discovery: Conduct regular conversations with municipal & county clerks and government administrators to understand their day-to-day workflows, pain points, and current tools. Participate in sales calls as an observer to identify recurring objections, unmet needs, and the language customers use to describe their problems. Work with our support and client success teams to surface emerging issues from existing customers whose needs have evolved.
• Product Strategy: Build and maintain a deep understanding of the competitive landscape such as what exists, what's missing, and what clerks wish they had. Identify unmet needs in the market and help prioritize what to build, improve, or retire. Evaluate both incremental improvements to existing products and opportunities to bring entirely new tools to market.
• Cross-Functional Collaboration: Partner with marketing to develop messaging and copy grounded in the words customers actually use — not the words we wish they'd use. Train sales and client services teams on product capabilities so they can speak confidently about what we've built. Work closely with engineering to translate customer insights into clear, prioritized requirements.

What We’re Looking For

• You've led product decisions based on customer discovery (not just from stakeholder requests).
• You've actually killed a feature or even an entire product after learning that it probably doesn't need to exist.
• You've heard a customer say 'yes' but still not buy, and then you figured out what held them back from buying.
• You have exceptional customer empathy and truly enjoy talking to users and know how to extract actionable insights.
• You can explain a messy customer problem clearly to product engineers.
• You can turn vague customer complaints into concrete product decisions.
• Comfort with ambiguity and early-stage environments where processes are still being built.
• Familiarity with frameworks like The Mom Test, Jobs to Be Done, or Business Model Canvas.
• Self-starter mentality — you don’t wait to be told what to do.
• Bonus: experience with GovTech, municipal government, or compliance-heavy industries.

You Might Be a Fit If…

• You have 5+ years of experience in a B2B SaaS product role, ideally in a market with complex buyers or regulated industries.
• You're more energized by a customer call than a product roadmap template.
• You're naturally curious and you ask follow-up questions when an answer feels too easy.
• You can sit in a room (or a Zoom) with a clerk in an office and learn.