Product Manager, Membership & Payments

Responsibilities

• Own key parts of the membership lifecycle end to end, including onboarding, activation, payments, subscriptions, and reactivation

• Develop a deep understanding of our membership and payment funnels, using data to identify opportunities, diagnose issues, and improve conversion and reliability

• Build and evolve payment experiences across Apple in-app purchases and third-party payment providers

• Proactively identify problems and opportunities across the member journey and drive them toward resolution with a high degree of autonomy

• Own the roadmap and execution for your product area, from problem definition and prioritization through launch and iteration

• Lead a cross-functional team across engineering, design, and data, creating clarity, making tradeoffs, and driving work forward

Requirements

• 4+ years of product management experience, including significant experience leading the day-to-day work of cross-functional engineering teams

• Experience owning consumer subscription products and the funnels that drive activation, conversion, retention, or reactivation

• Deep production experience with Apple StoreKit payments and subscriptions for an iOS consumer product

• Production experience with third-party payments and subscriptions, ideally Stripe, for a B2C subscription product

• Strong technical and analytical fluency, including experience working with engineers on complex payment systems and using funnel data to diagnose problems and measure impact

• Proven ability to own complex products from strategy through detailed execution and consistently deliver on commitments

• A bias toward action, strong ownership mentality, and willingness to get deep into the details rather than operate a layer above the work