Product Manager - Loyalty Platform

Accountabilities:

• • Define and execute product strategy in alignment with enterprise digital channel objectives and broader business goals.
  • Develop, maintain, and communicate a prioritized product roadmap for mobile application and loyalty platform enhancements.
  • Own backlog prioritization, balancing customer value, business impact, technical considerations, and return on investment.
  • Create detailed user stories, acceptance criteria, and functional requirements to support precise and effective development.
  • Partner with cross-functional teams to define, validate, and refine functional and technical requirements.
  • Collaborate with UX/UI teams to deliver secure, scalable, accessible, and intuitive digital experiences.
  • Oversee feature implementation and ensure delivered solutions meet specifications, compliance requirements, and security best practices.
  • Establish, monitor, and report on KPIs, adoption metrics, engagement indicators, and other measures of product success.
  • Conduct market research, customer analysis, and competitive assessments to identify opportunities and inform product decisions.
  • Monitor system performance, customer feedback, inquiries, and incident trends to identify areas for continuous improvement.
  • Manage relationships with third-party technology vendors supporting digital platform initiatives.
  • Support budget allocation, resource planning, and prioritization for product and digital initiatives.
  • Maintain accurate and comprehensive product documentation throughout the product lifecycle.

  Requirements:

  • 5+ years of experience in product management, product ownership, business analysis, or a closely related digital product role.
  • Proven experience delivering and managing mobile applications and digital platforms.
  • Strong knowledge of Agile methodologies, including Scrum or Kanban.
  • Demonstrated ability to manage, structure, and prioritize complex product backlogs.
  • Proficiency in writing detailed user stories, acceptance criteria, and product requirements.
  • Strong analytical skills, with experience using usage analytics, performance data, customer feedback, and other insights to guide decisions.
  • Experience defining product roadmaps and supporting go-to-market strategies.
  • Ability to establish and track meaningful KPIs and product success metrics.
  • Strong stakeholder management skills and confidence communicating with senior and executive-level audiences.
  • Excellent collaboration, communication, prioritization, and problem-solving abilities.
  • Bachelor’s degree in Business, Engineering, Computer Science, Product Design, or a related discipline.
  • Experience with loyalty or rewards platforms is an asset.
  • Previous exposure to financial services or digital products in the pawn industry is an asset.
  • Familiarity with version control systems such as Git is an advantage.
  • Experience managing third-party technology vendors is preferred.
  • Knowledge of digital compliance, privacy, and security standards is beneficial.

  Benefits:

  • $70–$75 CAD per hour pay rate.
  • 100% remote work from anywhere in Canada.
  • Opportunity to lead the strategy and execution of an enterprise mobile and loyalty platform.
  • Exposure to digital transformation initiatives and complex, customer-facing technology products.
  • Opportunity to work cross-functionally with product, engineering, UX/UI, business, and technology stakeholders.
  • Experience managing third-party technology partners and enterprise digital initiatives.
  • Collaborative Agile working environment focused on measurable product outcomes.
  • Opportunity to contribute to secure, scalable, and innovative digital experiences.