Product Manager, L2

See yourself at Twilio

Join us as a Product Manager on the Console team, leading product development for the unified Console platform.

About the job

This position is a critical role designed to drive the execution of Twilio’s Console consolidation and self-service goals. As a Product Manager (L2) on the Console Team, you will focus on building the "One Console" experience, ensuring a unified customer model and seamless migration for acquired entities like Segment. You will play a key role in empowering developers through intelligent Console capabilities and AI-driven experiences.

Responsibilities

• Intelligent Console: Drive self-service goals to allow developers to build custom interfaces on top of core console capabilities, empowering the partner ecosystem.
• Bring our AI-driven experiences to life: Help shift the Console from a manual configuration tool into an intelligent operating environment. You will execute on features that allow users to interact in plain language, empowering the Console Assistant to map customer intent, instantly configure complex workflows, and proactively surface next steps.
• M&A Portal Migration: Lead the effort to migrate M&A customers into the Twilio One Console ecosystem, establishing a single, unified view of the customer console.
• Legacy Console Sunset: Manage the deprecation of legacy Console systems to reduce technical debt and unify the UI without compromising the reliability of our Tier-0 platform.
• Cross-Functional Integration: Partner with Engineering, Design, and Edge teams to ensure a consistent experience across the Twilio platform and mitigate risks during strategic consolidation.
• Deliver Adaptive, Cross-Functional Experiences: Partner closely with Engineering, Design, and Edge teams to build proactive, friction-free customer journeys. Instead of forcing developers to dig through documentation, you will leverage behavioral data and intent signals to deliver in-line, natural language troubleshooting and contextual recommendations at the exact moment a customer needs them.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring growth and innovation.