Product Manager, Investment Platform
About the role
Job Summary
The Product Manager, Investment Platform will play a pivotal role in driving the success of Mercer’s fast-growing Investment Platform team. This role spans multiple domains including Trading, Billing, Cash Management, Client Reporting, Investment Proposal, and Operational quality and scale. The ideal candidate will be a highly adaptable problem solver and strategic thinker who thrives in a collaborative environment and is comfortable operating across both high-level strategy and execution-level detail.
This role requires substantial cross-functional collaboration with internal stakeholders including Wealth Management, Investment Operations, Portfolio Management, Portfolio Consulting, Compliance, Product and Development teams, as well as external vendors and leadership. The Product Manager will be responsible for delivering measurable improvements across Mercer’s internal applications and third-party vendor platforms which comprise its Investment Platform, while also supporting the Product Support team on escalated issues.
Essential Job Functions
- Partner with internal teams to identify, prioritize, and deliver enhancements across multiple domains: Trading, Billing, Cash Management, Client Reporting, Investment Proposal, and Operational quality and scale.
- Collaborate with diverse technical and non-technical stakeholders to define, document and execute product strategies and roadmaps.
- Lead cross-functional initiatives, including but not limited to new investment product launches, to improve user experience for internal teams and clients.
- Support escalated issues from the Product Support team, ensuring timely resolution and effective communication.
- Drive change management and adoption of new features and processes across platforms and teams.
- Rationalize and articulate priorities based on business impact and strategic alignment.
- Operate with a strong sense of ownership and accountability for outcomes.
- Continuously learn and adapt to evolving business needs and technology landscapes.
- Document and refine business processes, workflows.