Product Manager II

What You'll Do:

• Understand the Market and Customers

• Develop deep expertise in the Application Lifecycle Management market, including customer needs, industry trends, competitive dynamics, and emerging opportunities.
• Establish and maintain strong relationships with customers, prospects, and partners to ensure the voice of the customer informs product decisions.

Define Product Direction

• Translate customer and market insights into product strategy, roadmap recommendations, and quarterly planning inputs.
• Define customer outcomes and success metrics to prioritize investments within the Application Lifecycle Management portfolio.
• Prioritize opportunities based on customer impact, business value, strategic alignment, and market potential.

Deliver Customer Outcomes

• Partner closely with Engineering and Design within Recast’s Product Trio model to deliver solutions that create measurable customer outcomes and business value.
• Collaborate with Product Marketing, Sales and Customer Success to align product strategy, positioning, go-to-market activities, and customer outcomes.
• Develop a strong understanding of how customers define and measure success, using customer feedback and usage insights to improve customer value realization.

What You've Done:

• 4+ years of experience in Product Management, Solutions Engineering, Customer Success, or a similar role influencing product direction and customer outcomes.
• Experience working directly with enterprise software customers, including gathering feedback, validating requirements, or supporting product adoption and growth.
• Experience using customer, business, and market inputs to influence prioritization, roadmap decisions, or product strategy.

What Stands Out:

• • Demonstrated passion for understanding customers, uncovering unmet needs, and translating insights into product direction.
  • Ability to quickly develop expertise in new technical domains and become a trusted voice with customers and internal stakeholders.
  • Experience conducting customer discovery interviews, participating in customer advisory programs, or building structured voice-of-customer programs.
  • Familiarity with endpoint management, application management, enterprise IT operations, device management, security, or adjacent technology domains.
  • Strong interest in product-market fit, customer value realization, and understanding how product investments create measurable business outcomes.

What Good Looks Like:

• You are a trusted expert in the Application Lifecycle Management market and the challenges faced by enterprise IT teams.
• Customers, prospects, and internal teams view you as a reliable source of insight into market needs, trends, and opportunities.
• Product decisions are informed by a consistent flow of customer feedback, discovery, and market learning rather than assumptions.
• Roadmap investments clearly connect to customer outcomes, business value, and strategic market opportunities.
• You help strengthen product-market fit and customer value realization across the Application Lifecycle Management portfolio.

Recast Product Management Operating Principles:

• Customer Grounded: Decisions start with real customer problems, validated through ongoing customer conversations, support data, and win/loss input.
• Measurable By Default: Work ships with a defined success metric. Outcomes are reviewed postlaunch, and initiatives that don’t move the needle are stopped.
• Ownership Without Ego: Product Managers own their capabilities end to end, from discovery through delivery and measurement, and do whatever work is required to make outcomes successful.
• AI-First Productivity: AI tools are used by default to accelerate research, synthesis, documentation, analysis, and planning so teams can focus on judgment and decision-making.