Product Manager II - Communications Center Automation

The Role

As a Product Manager II, you help streamline the workflow of non-emergency and emergency phone calls with related multi-media interactions. Our Community Engagement and 9-1-1 systems power Communication Centers that keep communities safe. In this role, you own the delivery of detailed product strategy for a focused set of solutions, managing the backlog, setting feature priorities, and analyzing product usage and adoption data. This position is both strategic and hands-on — balancing product direction with day-to-day prioritization to ensure our products continue to lead the industry.

What You Do

Setting Strategy

• Define the product's vision and strategic direction, ensuring alignment with company objectives and customer needs.
• Clearly articulate the business case and customer value for each initiative or feature.
• Serve as the recognized subject matter expert on the product, the market, and the competitive landscape.

Defining the Roadmap

• Translate product strategy into actionable plans, determining what to build and when to release it.
• Build and maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
• Gather input from customers, internal stakeholders, and market research to shape the roadmap.
• Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards.

Evaluating and Prioritizing Features

• Collect and curate ideas from customers, sales, and internal stakeholders for the backlog.
• Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.
• Track and evaluate product performance including feature adoption, customer satisfaction, and churn/renewal drivers.
• Run trials, pilots, and MVPs to validate assumptions before broader launches.
• Perform ongoing market and competitor research.

Stakeholders and Key Work Partners

• Collaborate internally with engineering, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
• Engage externally with customers, end-users, and partners to gather feedback and ensure the product meets real-world needs.
• Promote the product through training, sales enablement, webinars, and direct customer interactions.

What You Bring

Required Qualifications:

• Bachelor’s degree in computer science, Business, or related field. Advanced deg