Product Manager, Identity
About the role
The Community You Will Join
Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and our business, and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.
The Difference You Will Make
As Product Manager for Identity, you will help set the strategy and drive execution of mission-critical identity verification systems and experiences. Airbnb is special in that it’s a platform that brings people together. You’ll shape how we build trust between guests and hosts on Airbnb and beyond, and build an identity platform that will enable all the different ways we want our guests and hosts to interact on Airbnb now and into the future—and in the process, help create the most trusted community of travelers in the world.
A Typical Day
- Define and drive the roadmap for Identity on Airbnb — including mission-critical identity verification technologies and flows, new identity-related features, and extending the value of a verified identity beyond the immediate Airbnb platform.
- Make prioritization calls that balance multiple competing objectives: trust, guest experience, booking success, and overall marketplace health.
- Partner with design, engineering, and policy teams to collaboratively drive execution of the roadmap you define.
- Align cross-functional partners including Account, Trust & Safety, Guest Experience, Host Experience, and Customer Support — on shared goals and roadmap sequencing.
- Identify and evaluate external partnership opportunities that could extend the reach and value of our identity ecosystem.
- Design and oversee A/B experiments with rigorous metric design and long-term effect measurement and booking impact.