Product Manager

Responsibilities

• Define, prioritize and execute product roadmap that delivers robust Resident Engagement capabilities for Property Managers and Self-Management Associations and their customers, all in collaboration with designers, engineers, SMEs, and Product.
• Work closely with the Engineering organization to set prioritization and backlog of work. Share ownership of Agile ceremonies, including Sprint Planning, Sprint Reviews, Backlog refinement and release planning. Drive the backlog details, user stories, and priority.
• Drive strategy and execution across core resident engagement areas, including:
  • Drive AI-powered automation of core workflows including data ingestion, classification, and workflow orchestration--reducing the workload of our customers and end users
  • Design and deliver GenAI-powered capabilities such as copilots, assistants, and agent-based workflows embedded directly into core product experiences
  • Enable predictive and prescriptive insights that help customers proactively manage communities, optimize workflows, and scale without increasing headcount
  • Implement new avenues for driving adoption and utilization
  • Identify, evaluate, and partner with third-party solutions that can accelerate product development and scale offerings
  • Migrate off of legacy platforms to a consolidated, forward-looking product experience
  • Deliver successful mobile app products, with a strong understanding of mobile user experience and platform best practices.
• Support go-to-market activities that enable Marketing, Sales, Customer Success and Operations to drive product adoption and grow revenue.
• Create and publish easy to consume customer-facing materials, presentations, articles and webinars that drive awareness and adoption of Resident Engagement capabilities.
• Directly partner with new and existing customers to understand Resident Engagement capabilities, processes and challenges customers face with a variety of workflows. Work with Product Leadership to incorporate Customer Feedback into solutions that remove friction and expand product value.
• Maintain clear documentation of use cases, product goals, user impact, risk, scope, KPIs, and customer outcomes.
• Participate actively in Agile ceremonies and practices to ensure delivery with quality and impact. This includes authoring epics, features, user stories, acceptance criteria, and supporting backlog refinement, sprint planning, standups, testing, retrospectives, and release planning.
• Partner closely with Engineering, Data, Architecture, and Design teams to deliver scalable, secure, explainable, and production-ready solutions.
• Be a strong internal advocate that regularly engages with the organization to train on capabilities, workflow changes and overall value proposition of our solution, particularly as it relates to homeowner engagement.
• Maintain a close pulse on market trends and