Product Manager

Product Manager (MSP / MSSP Services)

Build What We Sell. Scale What We Deliver. Define What’s Next.

At DYOPATH, our services are our product — and how we define, package, and deliver them is what sets us apart. We’re focused on creating scalable, repeatable, and high-impact MSP and MSSP offerings that drive value for our clients and growth for our business.

We’re looking for a Product Manager to own the lifecycle of our service portfolio, shaping what we sell, how we deliver, and how we continuously improve. This role is ideal for someone who can translate complex technical services into clear, structured, and market-ready offerings.

Role Details

• Location: Remote (US)
• Schedule: 1st Shift (8a-5p CST)
• Pay Rate: $130,000 (annually)

Why This Role Is Different

This isn’t traditional product management — you will:

• Define and standardize services, not just features
• Ensure alignment across Sales, Delivery, Support, and Marketing
• Build scalable service offerings that are profitable and repeatable
• Translate technical complexity into clear, sellable solutions
• Drive AI-enabled service innovation and operational efficiency
• Directly impact revenue through service design and positioning

What the Product Manager Owns

Service Lifecycle & Product Strategy

• Own the end-to-end lifecycle of MSP and MSSP services from definition through optimization
• Define Ideal Customer Profiles (ICP) and Target Customer Profiles (TCPs)
• Segment offerings by customer size, vertical, and business unit
• Ensure alignment between what is marketed, sold, delivered, and supported

Service Catalog & Documentation

• Maintain a normalized product and service catalog
• Own all supporting documentation, including internal and client-facing materials
• Establish governance for documentation standards, templates, and approvals
• Ensure consistency across all functions (Sales, Delivery, Support, Finance, Marketing)

Pricing & Service Economics

• Develop and maintain cost models, pricing structures, and MSRP
• Continuously refine unit economics (ticket costs, delivery costs, infrastructure support)
• Ensure services are scalable, profitable, and standardized

Cross-Functional Enablement

• Partner with Delivery, Security Operations, and Implementation teams to define required roles, skills, and certifications
• Align product needs with training and enablement programs
• Train internal teams across Sales, Delivery, and Support
• Act as a translator between technical and non-technical stakeholders

Innovation & Continuous Improvement

• Define and drive AI-enabled delivery strategies across services
• Identify opportunities for automation, efficiency, and scalability
• Establish guardrails to prevent over-customization
• Create feedback loops across Sales, clients, and internal teams

Go-To-Market & Alignment

• Partner with Sales and Marketing to ensure accurate positioning and collateral
• Support service adoption, expansion, and retention through clear value articulation
• Align offerings with market demand and evolving client needs

Governance & Reporting

• Build and communicate product roadmaps and release cycles
• Ensure alignment with compliance