Product Manager – Digital Commerce & Loyalty Platforms

Accountabilities

• • Define and execute product strategy for digital commerce platforms, customer engagement initiatives, and loyalty capabilities.
  • Lead the implementation, evolution, and continuous optimization of e-commerce applications across web and mobile ecosystems.
  • Build and maintain a product roadmap aligned with revenue growth, customer retention, engagement, and experience objectives.
  • Translate business and customer needs into clear functional and technical requirements for delivery teams.
  • Own and prioritize the product backlog, ensuring engineering capacity is directed toward the highest-value opportunities.
  • Create detailed user stories and acceptance criteria that provide clear direction for engineering teams.
  • Serve as a key liaison between engineering, UX, business, marketing, operations, and other stakeholders.
  • Conduct market research, competitive analysis, and customer discovery to identify opportunities and inform product decisions.
  • Partner with UX and design teams to create intuitive, accessible, and conversion-focused digital experiences.
  • Coordinate go-to-market planning and product launches for new platform capabilities and enhancements.
  • Define and monitor key product metrics, including conversion, retention, engagement, and digital revenue.
  • Use customer feedback, support trends, analytics, and system insights to identify improvements and guide prioritization.
  • Ensure digital products align with applicable payment standards, security requirements, compliance expectations, and enterprise best practices.
  • Manage relationships with third-party technology providers, including payment gateways, analytics solutions, and marketing platforms.
  • Prepare structured product reporting and executive-level updates connected to broader business objectives.
  • Maintain comprehensive product documentation, release plans, and governance records throughout the product lifecycle.

  Requirements

  • 5–10 years of product management experience, preferably focused on digital products, e-commerce, or commerce platforms.
  • Bilingual proficiency in Spanish is required.
  • Demonstrated experience leading digital product implementations and managing products throughout their lifecycle.
  • Strong experience working within Agile methodologies, including Scrum or Kanban.
  • Proven ownership of product roadmaps and backlogs, with the ability to prioritize initiatives based on business and customer impact.
  • Strong ability to write structured user stories, functional requirements, and clearly defined acceptance criteria.
  • Solid understanding of e-commerce performance metrics, including conversion rates, retention, engagement, and revenue growth.
  • Experience collaborating effectively with engineering, UX/design, marketing, operations, and business stakeholders.
  • Advanced analytical and problem-solving skills, with the ability to interpret customer behavior and product performance data.
  • Strong communication and stakeholder-management capabilities, including confidence presenting product strategies and performance to senior and executive audiences.
  • Strategic mindset combined with strong execution, organization, and continuous-improvement capabilities.
  • Experience managing or collaborating with third-party technology vendors is valuable.
  • Experience with loyalty or rewards programs, omnichannel commerce, payment integrations, checkout optimization, or high-volume transactional environments is an advantage.
  • Experience in retail or financial services environments is considered a plus.
  • Certified Scrum Product Owner, Agile, or Product Management certification is an asset.

  Benefits

  • Annual compensation of approximately CAD $125,000–$135,000.
  • 100% remote position open to candidates across Canada.
  • Opportunity to lead high-impact digital commerce and customer engagement initiatives for an enterprise-scale product environment.
  • Exposure to web and mobile commerce ecosystems, loyalty platforms, payment technologies, analytics, and marketing solutions.
  • Cross-functional collaboration with engineering, UX, business, marketing, and operations teams.
  • Opportunity to influence product strategy, roadmap decisions, and measurable business outcomes.
  • Work within an Agile product development environment focused on continuous optimization and customer value.
  • Inclusive and respectful working environment with equal opportunity for qualified candidates.