Product Manager, CAD

What You'll Do

If you were part of our team, here are some things you would have done last week:

• Owned the roadmap and execution for one or more CAD workflows such as call intake, unit recommendations, dispatch operations, real-time incident management, or situational awareness capabilities
• Partnered closely with your engineering team to deliver reliable, responsive, and scalable web-based experiences for dispatchers and field personnel
• Worked directly with customers including dispatchers, supervisors, command staff, and technology leaders to understand operational pain points and translate them into product improvements
• Defined requirements and product strategy for AI-driven capabilities that improve call triage, recommendations, information retrieval, and operational decision-making
• Collaborated with engineering teams building real-time video streaming and multimedia capabilities that help agencies access critical information during active incidents
• Leveraged product analytics and operational data to identify trends, measure customer outcomes, and prioritize investments that improve agency performance
• Collaborated with sales, implementation, and go-to-market teams to support new launches and customer adoption
• Prioritized and refined the product backlog using customer feedback, operational insights, analytics, and business goals
• Balanced new feature development with the operational work required to improve system performance, resiliency, scalability, and usability in mission-critical environments

What You'll Need

We're looking for a Product Manager with 4–7+ years of experience building and shipping software products, ideally in enterprise SaaS, real-time platforms, or operational systems.