Product Manager- AI

About the Role

We’re seeking a Product Manager to drive the strategy, development, and delivery of ConnectWise platform solutions, with a strong emphasis on AI-driven capabilities and workflow optimization. This role requires hands-on experience with AI platforms and tools to design and implement intelligent solutions that improve operational efficiency and partner outcomes.

You’ll work cross-functionally to define requirements, prioritize backlogs, and deliver data-driven, AI-enabled solutions that enhance productivity, automate workflows, and support partner growth.

What You’ll Do

• Define and execute the product strategy and roadmap, with a focus on AI-powered features and workflow automation
• Gather and translate customer, market, and data insights into clear, actionable product requirements
• Identify, evaluate, and implement AI platforms/tools to improve operational workflows and product capabilities
• Manage and prioritize the product backlog to align with AI-driven innovation goals
• Collaborate with engineering, data, and AI/ML teams to deliver scalable solutions
• Monitor product performance, adoption, and user experience, leveraging AI insights where applicable
• Continuously identify opportunities to optimize workflows through AI and automation
• Represent the product with partners and stakeholders, articulating AI strategy and value

What You Bring

• 5+ years of product management or related experience
• Required: Hands-on experience with AI/ML platforms, tools, or solutions, particularly in driving workflow improvements or automation
• Proven ability to leverage AI technologies to enhance product functionality and operational efficiency
• Strong communication and problem-solving skills
• Experience working closely with software development and data teams
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with a strong partner- and outcome-focused mindset

Nice to Have

• Experience in MSP, SaaS, or technology platforms
• Familiarity with Agile, SDLC, and Atlassian tools
• Experience with AI platforms (e.g., OpenAI, Azure AI, automation tools, or similar) in a product environment
• Experience with ConnectWise or similar platforms

Working Conditions

• On-site / Hybrid / Remote depending on location
• 0–10% travel may be required