Product Management Director – Outbound Contact Center Solutions

Responsibilities

• Market Evangelism & Customer Engagement
  • Act as the face of Five9’s outbound portfolio in customer meetings, executive briefings, and analyst sessions.
  • Discover and articulate high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreach.
  • Showcase how enterprises can stay compliant (e.g., TCPA, Reg F, FDCPA) while achieving measurable ROI.
  • Continuously identify new opportunities where proactive engagement keeps Five9’s solutions relevant.
• Field Enablement & Sales Support
  • Equip presales and sales teams with outbound-specific positioning, messaging, demos, and compliance differentiators.
  • Partner with go-to-market teams to accelerate subscription growth in North America.
  • Engage directly in strategic deals, mapping outbound capabilities to customer business objectives.
• Product Strategy & Roadmap Alignment
  • Capture customer feedback, compliance trends, and market signals to evolve the roadmap.
  • Prioritize capabilities like multi-channel campaign orchestration, predictive dialers, agentless outreach, and AI-driven engagement optimization.
  • Collaborate with engineering and UX to ensure product development aligns with enterprise requirements for scale, compliance, and ROI measurement.
• Thought Leadership
  • Serve as Five9’s outbound solutions evangelist at industry events, advisory boards, and analyst briefings.
  • Promote thought leadership around next-gen outbound engagement, including AI-assisted campaigns, omnichannel orchestration, and regulatory readiness.
  • Position Five9 as the leader in outbound innovation, differentiating from inbound-centric providers.

Key Performance Indicators (KPIs)

• Success in this role will be measured by:
  • Revenue Impact – Contribution to annual recurring revenue (ARR) growth from outbound product adoption and upsell.
  • Customer Engagement –