Product Engineer, Tech Ops

Headquarters: San Francisco, CA / New York City About Advocate Advocate ( joinadvocate.com ) is transforming how Americans access government benefits. Our mission is to drive the time between need and relief down to zero. We have demonstrated significant progress toward this goal by combining proprietary AI-powered technology with expert human care and compassion. This approach provides an unparalleled experience for our claimants and, crucially, supports our government partners by reducing administrative burdens and enabling more efficient eligibility determinations. We’ve proven our cutting-edge AI technology works. Now, we are focused on scaling the distribution of our offering and the operations that support it. This is a unique challenge that requires a combination of high-tech precision and human-centered support. Tech Ops at Advocate At Advocate, the Tech Ops team is the connective tissue of the organization. We sit at the intersection of technology, marketing, and operations, ensuring these functions remain perfectly synchronized as we scale. We are not an IT support desk; we are front-line builders. We operate in the trenches alongside our internal users who work directly with our claimants. Our mandate is twofold: 1. Short-Term Agility: We keep the lights on and the systems humming. When roadblocks appear in production, we are there to patch them and ensure our team can continue serving claimants without friction. 2. Long-Term Scalability: We don't just fix problems; we observe patterns. We recognize recurring operational challenges and build scalable technology solutions that eliminate those hurdles for good. Tech Ops serves at the pleasure of those serving our claimants, empowering them to do their very best work every single day while contributing to our overall mission to drive time-to-relief down to zero. The Opportunity We are hiring for two Product Engineers to join our Tech Ops team. If you join us, these are some of the projects you will likely ow