Product Engagement Manager

Accountabilities:

• • Lead end-to-end customer deployments and adoption programs, from discovery and solution design through rollout, value realization, and scaled usage.
  • Develop and execute customer engagement strategies that accelerate time-to-value, increase product adoption, and expand platform utilization across business teams.
  • Serve as a strategic product advisor for key accounts, connecting customer objectives and business challenges with relevant product capabilities, workflows, and operating models.
  • Demonstrate product capabilities, AI innovations, and future roadmap investments in compelling ways that build executive alignment and accelerate customer outcomes.
  • Drive AI adoption by identifying relevant use cases, operationalizing AI-powered workflows, and helping customers translate new capabilities into measurable business impact.
  • Translate customer requirements into scalable deployment plans, solution architectures, implementation approaches, and repeatable adoption playbooks.
  • Partner with Product teams to communicate customer insights, market feedback, emerging use cases, and opportunities that can influence product roadmap priorities.
  • Resolve complex deployment and adoption challenges involving integrations, configuration, APIs, enterprise workflows, technical environments, and organizational change.
  • Build trusted relationships with customer administrators, operational users, business leaders, executive sponsors, and internal cross-functional stakeholders.
  • Use product usage, adoption signals, customer health indicators, and business outcomes to develop strategic account narratives that support retention and expansion.
  • Develop AI-assisted operating routines that identify adoption risks, uncover expansion opportunities, and automate repetitive customer engagement workflows.
  • Stay current on emerging AI and product capabilities and proactively introduce relevant innovations into customer conversations.
  • Track and improve key success metrics, including deployment success, time-to-value, feature adoption, customer health, retention, expansion, and stakeholder engagement.

  Requirements:

  • 5+ years of experience in SaaS, Professional Services, Customer Success, Solutions Engineering, Technical Consulting, or a comparable customer-facing role.
  • Demonstrated experience leading SaaS deployments, implementations, adoption programs, customer transformation initiatives, or complex technical engagements.
  • Strong product and systems-thinking capabilities, with the ability to translate business objectives into practical technical solutions.
  • Solid understanding of integrations, APIs, SSO, enterprise architecture, and complex customer technology environments.
  • Proven ability to manage multiple stakeholders and build credibility with technical administrators, business operators, senior leaders, and executive sponsors.
  • Exceptional communication, storytelling, presentation, and executive presence, with confidence demonstrating products, shaping strategic vision, and influencing decisions.
  • Strong problem-solving and analytical skills, with the ability to navigate ambiguity and resolve complex deployment or adoption challenges.
  • Builder mindset with high ownership, curiosity, adaptability, bias toward experimentation, and strong execution skills.
  • Experience with CRM, LMS, HRIS, BI platforms, enterprise integrations, or sales/revenue enablement technologies is an asset.
  • Experience driving AI adoption, workflow automation, or AI-enabled business transformation is advantageous.
  • Familiarity with customer success metrics such as adoption, customer health, GRR, NRR, retention, and expansion is a plus.
  • Bachelor’s degree in Engineering, Computer Science, or a related discipline is preferred.

  Benefits:

  • Annual compensation range of $121,680–$135,200.
  • Compensation structured at approximately 70% base salary and 30% variable compensation.
  • Opportunities to work at the intersection of SaaS, AI, product innovation, and customer transformation.
  • Growth and career development opportunities within a globally diverse organization.
  • A collaborative culture centered on customer success, ownership, experimentation, and continuous improvement.
  • Inclusive workplace where diverse backgrounds, perspectives, and experiences are valued.
  • Opportunities to work closely with product, technical, customer success, and business leadership teams.
  • Equal employment opportunity and consideration for qualified applicants in accordance with applicable laws.
  • Remote work opportunity in Canada, subject to the applicable work arrangement and location requirements.