Product Designer, Point of Sale

A day in the life (Responsibilities)

• Own and drive the end-to-end design process for Point of Sale experiences, moving from early discovery and concept development through high-fidelity execution with strong autonomy.
• Translate complex operational workflows — order taking, modifications, payments, splits, and voids — into experiences that are fast, error-resistant, and easy to learn on the fly.
• Design for the realities of restaurant service: high-pressure environments, time-sensitive decisions, and users who can't stop and read instructions during a dinner rush.
• Partner closely with Product, Engineering, and Research to define how POS capabilities come to life across terminal and handheld surfaces, balancing technical constraints with user needs.
• Create polished, high-fidelity artifacts that account for edge cases, hardware contexts, and the full range of restaurant types and service styles Toast supports.
• Make work visible early and often, using prototypes and storytelling to build alignment and communicate tradeoffs across cross-functional partners.
• Champion the server and front-of-house perspective in every design decision, ensuring that speed, clarity, and reliability are never compromised.
• Contribute to design critiques and team collaboration, and integrate emerging AI-first tools and methods into your practice to accelerate exploration and execution.

What you'll need to thrive (Requirements)

• You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact.
• You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex real-world constraints.
• You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners.
• You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys.
• You understand what it means to design for speed and reliability — your instinct is to reduce friction, not add features.
• You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys.