Principal Technical Account Manager
About the role
EDB is hiring a Principal Technical Account Manager (TAM) for US. The Principal TAM is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. These customers are typically large accounts adopting Postgres and AI solutions. The Principal TAM serves as a trusted technical advisor to drive successful outcomes and to ensure that the customers become a positive reference and continue their journey on Postgres technology. The Principal TAM is also the customer's primary point of contact into all technical areas of EDB. As such, the Principal TAM’s technical abilities are critical in identifying solutions, architecture, troubleshooting issues, and answering technical questions as they arise.
What you will do…
- Establish a close working relationship with the customer’s senior technical leadership team and become their trusted advisor.
- Help EDB customers maximize the value of their Postgres investment
- Assist EDB customers to develop and deploy Postgres strategies
- Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture guidance, and project management)
- Maintain current functional and technical knowledge of the entire EDB product line
- Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements
- Help to document best practices in developing and deploying EDB solutions
- Function as a front-line technical resource for "best practice" and informal customer questions
- Travel up to 25% of the time as required
What will give you an edge…
- At least ten (10) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases are desirable
- Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture
- Knowledgeable about data analytics and AI/ML concepts
- Experience with Kubernetes
- Excellent analytical skills regarding technical and project management issues
- Good understanding of strategic sales process
- Well-developed organizational skills with an ability to manage competing client demands
- Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel