Principal Solution Consultant

Key Responsibilities

• Support the existing ISV partners during discovery, integration & the accreditation process.
• Support the existing BD product process, including and not limited to long term assignment and support of specific BD partners.
• Help identify partners who should be on Five9 paper as Select ISV Partners.
• Help with certification, accreditation & documentation of ISV and Select ISV Partners Products.
• Support Global System Integrators with all technical topics which can include general questions, vertical demo builds, CRM integrations & the “art of the possible” capabilities.
• Review & update ISV documentation for Five9 implementation services for deployments, technical documentations, sales documentation & Select ISV partner preview documentation.
• Provide escalation point for ISV partners with their integration with Five9.
• Help coordinate updates of SI/ISV/BD partner integrations within the following groups:
  • Sales
  • Product Management
  • Customer Support
• Liaison between ISV/Select/BD partner and Product Management on improvements/Feature Requests.
• Define Select ISV joint solution demos:
  • Conduct trainings with the SI/ISV/BD partner SCs to demonstrate the joint solution.
  • Formalize accreditations
• Provide support to Partners on Custom Solutions and escalation points to PS.
• Help define which Custom Solutions can be extended to partners and help define GTM strategies of these products.
• Supporting partners with API’s and API documentation.
• Enabling field SCs with technical enablement of partners.
• Define technical swim lanes between existing Five9 product and third-party vendors.
• Help standardize technical trainings and certifications of Five9 partners on how to use Five9 APIs.

Key Qualifications

• Candidates should have prior experience as in a Contact Center environment and have deep technical understanding of Contact Center functionality
• Years of experience: 10+ Years Technology or Product preferred
• Extensive on-site and web-based presentation experience and skills
• Outstanding written, pictural, and oral presentation