Principal Program Manager, Tech Risk (BC/DR)

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

The Team

Upstart Bank is an evolution of Upstart’s AI lending platform, focused on simplifying the regulatory infrastructure behind our marketplace while expanding access to credit nationwide. By moving from a fragmented, state-based system to a unified federal framework, Upstart Bank enables more consistent borrower experiences, reduces structural costs, and unlocks opportunities to improve pricing, compliance, and access to credit at scale.

We’re looking for a Principal Program Manager, Business Continuity & Disaster Recovery to join our growing Information Security team. In this role, you will lead Upstart’s business continuity and disaster recovery program, inheriting and maturing existing foundations including business continuity policy, disaster recovery planning, and business impact analysis processes. You will help build the program toward bank-grade operational resilience standards while ensuring critical business operations and technology services can effectively respond to and recover from disruptive events.

This role sits in the first line of defense and partners closely with Enterprise Risk Management, Compliance, Engineering, Security, Operations, Vendor Management, and business owners to execute and mature Upstart’s resiliency program.

How you’ll make an impact

• Lead the enterprise business continuity and disaster recovery program strategy, execution, governance, and ongoing maturity efforts.
• Own and mature the business impact analysis process, including critical business process identification, dependency mapping, ownership assignment, risk-rating methodology, and recovery strategy development.
• Develop and maintain business continuity plans, disaster recovery plans, crisis management processes, and supporting documentation for critical business and technology functions.
• Drive cross-functional execution across Technology, Security, Office Operations, Vendor Management, Enterprise Risk Management, Compliance, and business process owners to ensure continuity and recovery plans are actionable, tested, and maintained.
• Coordinate disaster recovery exercises, tabletop tests, remediation tracking, and evidence collection to improve organizational preparedness and support.