Principal Product Manager

What you'll own

1. Platform vision and architecture — Define and launch the first generation of a unified merchant experience platform: the shared services, patterns, and foundation every other Narvar product team builds on. Set the vision that keeps the work pointed in one direction.

2. Onboarding and self-service — Own merchant onboarding, configuration, and in-product guidance. Cut onboarding effort by shifting high-touch work into clean, self-service experiences merchants can complete on their own.

3. AI agents and workflow automation — Ship AI-powered agents and workflows that measurably improve merchant productivity and automate the manual work of configuring and running Narvar.

4. Permissions, entitlements, and shared services — Own permissions and entitlements and the shared merchant services every Narvar product depends on, handling complex constraints like localization and role-based access without sacrificing a clean experience.

5. Build and ship, hands-on — Break big problems into small releases, write specs, prototype, dig into data, and work shoulder-to-shoulder with engineering and design. Bias hard toward putting something real in front of merchants and iterating against their feedback.

6. Cross-team adoption — Partner across every product team to turn their merchants' needs into reusable capabilities, and drive adoption so multiple teams are building on the platform. Align many teams toward one direction without relying on authority.

In your first year

• Launch the first generation of a unified merchant experience platform.
• Get multiple product teams adopting shared platform capabilities.
• Cut merchant onboarding effort through self-service.
• Ship AI-powered workflows that measurably improve merchant productivity.
• Establish the product foundation for Narvar's next generation of merchant experiences.

What we're looking for

• 8+ years in product management: at a high-scale B2B2C SaaS company, owning complex products end to end as an individual contributor.
• A systems-minded builder: you've built and scaled platform or shared-services products, you bias hard toward shipping, and you'd rather put something real in front of customers than perfect a plan.
• Product-led growth and self-service instincts: onboarding, activation, in-product engagement, and reducing reliance on high-touch support.
• Sharp UX judgment grounded in research: you talk to users, partner closely with design, and decide based on how people actually work.
• A natural influencer: you align many teams toward one direction without relying on authority.
• 4+ years in e-commerce or adjacent markets.
• Comfort with complex constraints: localization and role-based access without sacrificing a clean experience.