Principal Product Designer

KEY RESPONSIBILITIES

• Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents
• Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences
• Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems
• Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence
• Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts
• Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility
• Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning

BASIC QUALIFICATIONS

• 10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products
• 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications
• Demonstrated experience leading design strategy and influencing product direction
• Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences

PREFERRED QUALIFICATIONS

• Experience designing for developer tools, DevOps platforms, or technical operations products
• Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems
• Track record of establishing design systems, frameworks, or principles that scale across