Principal, Fraud Intelligence

The Job

• Serve as the go-to expert on fraud defenses, partnering closely with Product and Engineering to design and evolve scalable risk tools and strategies.
• Define and operate a layered fraud defense approach across internal systems, third-party vendors, data signals, rules, and operational workflows.
• Act as a primary partner to Product teams — supporting PRD development, aligning on concepts, and driving implementation of fraud prevention tools and systems.
• Analyze fraud trends in detail and translate insights into actionable improvements across systems, rules, controls, and workflows.
• Bridge the gap between Fraud Operations and Product, ensuring frontline insights are embedded into product and system design.
• Identify and evaluate new data signals from external vendors to enhance detection capabilities and support rule and workflow development.
• Manage and optimize fraud rules, thresholds, scoring logic, and vendor configurations to improve detection quality and reduce unnecessary manual review.
• Design and optimize workflows across systems and tools to reduce redundancy, improve efficiency, and increase effectiveness.
• Build a strong partnership between fraud systems and human operations so they reinforce each other.
• Leverage ML and AI systems to improve fraud detection, and develop scalable frameworks for training and refining models using operational inputs.
• Partner with Data teams to define and build data pipelines, dashboards, and reporting that support fraud systems, vendor integrations, decisioning frameworks, and executive visibility.
• Translate regulatory and compliance requirements into clear, actionable workflows and system requirements, in collaboration with Legal and Compliance.
• Develop fraud intelligence reporting for leadership, including emerging typologies, trend analysis, control performance, and recommended countermeasures.
• Support response to high-severity fraud incidents or emerging threat spikes by providing analysis, coordination, and recommended system-level mitigations.
• Define and implement case quality and feedback loops to ensure consistent, high-quality fraud decisions and better system training.
• Manage relationships with third-party fraud vendors, ensuring performance is measured, optimized, and aligned to business needs.

You

• Have 8-12+ years of experience in fraud, risk, fraud intelligence, risk analytics, trust & safety, marketplace abuse, financial crime, or related fields.
• Have deep experience assessing and implementing fraud solutions, including rules, signals, vendors, workflows, and detection strategies.
• Have prior experience working closely with Product and Engineering teams, with a strong understanding of product development and system design.