Principal Clinical Business Analyst

Role Responsibilities

• Ensures system adoption through training, communication, hands-on demonstrations and stakeholder engagement.
• Escalates concerns leadership when additional intervention is required.
• Leads or supports system implementation, including testing, training and supporting existing and new systems.
• Understand the needs and pain points of the Business Operation Systems.
• Uses this knowledge to provide advice, guidance and remove barriers.
• Coordinates and conducts stakeholder requirements discussions to understand system functional requirements and adoption barriers.
• Ensures an effective resolution of process and service risks that prevent user progress and effective delivery.
• Identifies experts and uses escalation routes to deliver quick solutions.
• Using current and future end-user business needs, develops and documents specifications for system selection, operations, and configuration.
• Collaborates with functional teams to update Business Operation Systems configurations, i.e. templates, reports, dashboards, and/or milestones.
• Supports integrations within and across Business Operation Systems platforms, as well as with external systems when appropriate.
• Oversees new system version releases and configuration changes, including testing, and validation oversight or as needed User Acceptance Testing (UAT) execution.
• Develops System processes, procedures and best practices for both technical support teams and clinical teams.
• Participates in audit and regulatory inspection preparation activities and assist in the development and delivery of CAPA to time and quality, when applicable.
• Participates in inspection/audit preparation activities and assist in the development and execution of CAPA plans, when applicable.
• Continuously monitor Business Operation Systems for ways to increase efficiency in business process and end-user experience.
• Provides system leadership with strategic insights and recommendations, connecting the dots between systems, processes, roles and responsibilities, and structure to ensure optimal operational efficiency.
• Collaborates with system leadership to identify areas of enhancements and developing plans for optimal operational efficiency across multiple complex systems.
• Supports Leadership with the creation and management of the system based on the functional system requests or update requests.
• Understands and analyses the business context, the users, and the roadmap for the assigned system.
• Actively looks to promote creative and innovative ideas to drive performance and bring new solutions to the Business Operation Systems users.
• Shares lessons learned and best practice recommendations with the Business Operation Systems team.
• Supports with review and/or development of training materials related to the Business Operation Systems.

Education and Experience

• Bachelor’s degree (or its international equivalent) + 8 years of experience.