Principal Client Services Project Manager, CX

Role Description

As a Principal Project Manager, you will own the delivery strategy for large, multi-workstream AI programs, ensuring clarity of scope, alignment with business value, and disciplined execution from kickoff through business adoption. You will operate as the senior point of accountability, navigating executive-level discussions, managing complex risk landscapes, and mentoring PMs and cross-functional contributors.

Requirements

• 15+ years of project/program management experience
• Proven record of leading AI/GenAI deployments
• Exceptional leadership in guiding project teams, influencing stakeholders, and shaping customer outcomes
• Lead end-to-end delivery of enterprise AI programs