Principal Business Analyst, Operations

The impact you'll make in this role:

You'll play a key role in shaping and advancing our customer management strategy through rigorous analytics across credit, product, and operations—grounded in a sensitive and sensible approach that puts our customers at the center.

You'll take real ownership of solving account challenges, uncovering actionable insights, influencing strategy, and driving meaningful change for both our customers and our business.

Along the way, you'll gain exposure to industry veterans across finance, product, and software engineering and sharpen your skills across credit, analytics, operations, and technology.

As a Business Analyst on the Operations team, you will:

• Package quantitative and qualitative insights into clear, concise business cases to influence leadership and drive real outcomes.
• Leverage a combination of data, technology and customer-back thinking to deliver key initiatives that enable our customers and our business to succeed.
• Work closely with partners across Product, Credit, Finance, Engineering and Operations to understand the current state and identify opportunities to improve economics, customer experience, risk, and efficiency.
• Continuously analyze current business and operational data and processes to identify improvement opportunities. Learn fast and act like an owner by proactively seeking out information and solving complex problems.
• Leverage analytical findings to build best-in-class capabilities in areas like Segmentation, Offer Strategy, Contact Strategy & Operational Infrastructure to best serve our customers in improving their financial lives.

You'll thrive in this role if you have:

• 3+ years analytics experience in the Financial Services industry
• Hands-on experience with A/B or Champion/Challenger testing
• Proficiency in SQL for data exploration and analysis along with a strong desire to utilize AI coding assistants to accelerate analysis. Python familiarity preferred.
• Strong quantitative, analytical, problem-solving, and conceptual thinking skills
• A genuine passion for diving into data and uncovering insights
• A problem-solver mindset with the ability to communicate complex ideas clearly and effectively
• Sharp business intuition—you know how to grow a channel, prioritize what matters, and navigate trade-offs in a fast-moving, resource-constrained environment
• A strong sense of ownership and hustle—you work hard, move quickly, and make things happen
• Excellent presentation skills—you know how to turn data into clear, compelling stories for diverse stakeholders
• Comfort operating in a dynamic, fast-paced environment

Compensation

Starting annual full-time base salary range: $125,000 - $143,000

Additional compensation in the form(s) of participation in our annual incentive program and equity are available with this role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes unlimited paid time off, 401(k) match, a monthly wellness stipend, health/dental/vision insurance options.