Principal AI Consultant, Healthcare Services, AI COE 

Role Summary

NiCE is seeking a Principal AI Consultant to bring deep healthcare industry expertise into our AI Center of Excellence.

This is a principal-level individual contributor role for a senior Healthcare Provider expert with significant experience in patient access, contact center operations, digital patient experience, CX transformation, and the practical application of AI in service organizations. This is not a technical AI engineering role. It is an industry SME role focused on helping NiCE and our customers apply AI in ways that are operationally relevant, credible, and aligned to business goals.