Principal AI Consultant, Financial Services (AI COE)

Role Summary

NiCE is seeking a Principal AI Consultant to bring deep financial industry expertise into our AI Center of Excellence.

This is a principal-level individual contributor role for a senior Financial Services expert with significant experience in customer operations, contact center environments, digital servicing, CX transformation, and the practical application of AI in service organizations. This is not a technical AI engineering role. It is an industry SME role focused on helping NiCE and our customers apply AI in ways that are operationally relevant, credible, and aligned to business goals.

You will serve as a trusted advisor to internal teams and enterprise customers, bringing expert knowledge of Financial Services.