Principal Advisor Business Operations Process and Compliance Owner

Accountabilities:

• • Lead global operational support and governance initiatives across B2B and B2C business processes, establishing consistent standards, controls, and best practices.
  • Develop and maintain process governance frameworks, operational risk practices, and compliance-focused operating models.
  • Identify, assess, and mitigate operational risks while strengthening controls and ensuring sustainable risk management practices.
  • Translate regulatory requirements into practical processes, controls, and operating procedures that support ongoing regulatory readiness.
  • Partner closely with Operations, Compliance, Legal, Audit, Technology, Product, and Data & Analytics teams to address risks and improve business performance.
  • Lead large-scale process transformation, continuous improvement, automation, and optimization initiatives that enhance efficiency and customer outcomes.
  • Establish KPI and KRI frameworks, operational performance standards, and governance mechanisms to monitor effectiveness and identify improvement opportunities.
  • Drive strategic prioritization of operational enhancements and communicate progress, risks, and recommendations to senior stakeholders.
  • Promote scalable, consumer-centric operating practices across multiple regions, cultures, and time zones.

  Requirements:

  • Bachelor's degree or equivalent professional experience, with 15+ years of experience in financial services, banking, fintech, payments, consumer lending, credit, or another highly regulated industry.
  • Extensive experience leading operational risk, regulatory compliance, process governance, operational excellence, or comparable enterprise programs.
  • Proven track record of delivering large-scale process transformation and continuous improvement initiatives.
  • Strong knowledge of operational risk frameworks, internal controls, governance models, and risk management methodologies.
  • Demonstrated ability to interpret regulatory requirements and convert them into effective operational processes and controls.
  • Experience working in complex, matrixed organizations and partnering effectively with Compliance, Legal, Audit, Technology, and Operations functions.
  • Strong analytical, problem-solving, strategic thinking, and decision-making capabilities.
  • Exceptional written, verbal, and executive communication skills, with the ability to influence senior stakeholders.
  • Experience collaborating across international geographies, cultures, and time zones.
  • Experience supporting consumer financial services operations, regulatory examinations, audits, compliance testing, or regulatory change management is highly valued.
  • Lean Six Sigma certification or equivalent process improvement expertise is preferred.
  • Experience leading global operations support or governance functions, as well as designing KPI/KRI and operational performance frameworks, is an advantage.
  • Knowledge of consumer protection regulations and operational risk management practices is beneficial.

  Benefits:

  • Full-time opportunity with a global, highly regulated organization.
  • Remote working arrangement in India, with opportunities for occasional in-person attendance at work-related events.
  • Hybrid/global collaboration primarily aligned with GMT working hours.
  • Strong emphasis on professional development, ownership, continuous learning, and career growth.
  • Access to collaboration with experienced colleagues, mentors, and cross-functional global teams.
  • Work/life flexibility designed to support both professional performance and personal well-being.
  • Opportunity to work on high-impact transformation, governance, risk, compliance, and technology-enabled operational initiatives.
  • Exposure to a broad range of global business functions and senior stakeholders.