Principal Account Manager - USA

About Veriff

At Veriff, our GTM Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision.

Role Overview

Veriff is hiring a Principal Account Manager to join our Account Management team, focused on managing our largest and most strategic customers across North America. In this highly strategic role, you will serve as the primary point of contact for your portfolio, guiding customers through every stage of their journey from integration to adoption, expansion, and long term success.

You will act as a trusted advisor, helping customers maximize the value of Veriff’s solutions while identifying and owning growth opportunities that drive retention and revenue. This role will be central to strengthening executive relationships, leading complex initiatives, and delivering long term success across our top enterprise accounts.

Key Responsibilities

• Own and operate a portfolio of strategic accounts with full accountability for retention, growth, customer outcomes, and long term partnership health, acting as the CEO of the business within each account.
• Build trusted executive and day to day relationships with customers to strengthen alignment, advocacy, and long term loyalty.
• Drive net dollar retention through expansion, renewals, increased product utilization, and identification of new use cases across the customer base.
• Develop a deep understanding of each customer’s business model, priorities, success metrics, and evolving needs to proactively shape account strategy.
• Expand relationships by consistently bringing forward solutions, products, and ideas that help customers achieve their objectives and realize greater value from Veriff.
• Serve as the strategic quarterback across internal teams, partnering closely with Account Executives, Solutions Engineers, Support, Product, Engineering, Marketing, and Operations to align resources and drive outcomes.
• Lead complex customer initiatives from concept through execution, especially in nonstandard or highly customized motions where there is no rinse and repeat playbook.
• Identify process gaps, friction points, and recurring customer needs, then help build new processes, playbooks, and scalable solutions that improve the customer experience and internal execution.
• Own escalations and business critical issues with urgency, strong judgment, and clear communication to protect trust and drive resolution.
• Use data and analytical tools to assess account performance, uncover opportunities, monitor risks, and guide strategic decisions.
• Clearly communicate progress, risks, opportunities, and strategic plans to internal leadership and external stakeholders.
• Act as the voice of the customer internally while balancing commercial priorities and long term partnership value.

Qualifications

• 10+ years of Account Management experience within the SaaS industry.
• 3+ years in a Strategic Account Manager or Principal Account Manager role supporting strategic channel customers with $1M+ ARR relationships.
• Proven success managing global enterprise and strategic customers within a reseller or channel motion.
• Demonstrated track record of meeting or exceeding quota while maintaining strong customer satisfaction and advocacy.
• Proven ability to partner with customers and internal stakeholders to increase product utilization and drive expansion.