Practice Manager

About Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Mission

As a Practice Manager, you will lead the Services Delivery (SD) business and delivery for your region/market (e.g., Japan & Korea). You will design and execute service strategies to maximize Snowflake's value while achieving quarterly Bookings, Consumption, and Utilization targets.

Your Impact

• Services Sales & Consumption: Own quarterly Bookings and utilization targets; collaborate with AE/SE, partners, and SD leadership to identify opportunities, scope engagements, create SOWs, lead deal reviews, and manage forecasting for your Book of Business.
• Delivery Success & Customer Satisfaction: Design and manage service delivery roadmaps; manage project progress, quality, risk, and escalation; maintain project financials; and provide regular service reviews to leadership.
• Account & Partner Strategy: Jointly develop account plans with AE/SE; design co-delivery/co-selling models with partners (SI/GSI/ISV); promote scalable delivery models including subcontracting and staff augmentation.
• Practice & Operational Excellence: Lead process improvements (scoping, SOW standardization, deal review simplification); leverage AI tools for efficiency; monitor KPIs (utilization, bookings, consumption, NPS); and provide insights to leadership.
• Leadership & Talent: Mentor SD team members, drive delivery governance, and foster a “PSD Seller” mindset; collaborate globally for best practices.

Who You Are

• 10+ years of experience in Sales & Services Delivery or equivalent role
• Experience with complex enterprise technical projects (e.g., cloud DWH/data platform migration, modernization, AI/ML)
• Executive stakeholder management (CxO to VP level)
• Direct experience in data warehousing, BI, or cloud domains
• Experience with Snowflake, other cloud DWH, or public cloud (AWS/Azure/GCP) preferred
• Proven track record of achieving numerical KPIs (bookings, utilization, consumption)
• Strong business literacy and technical understanding to translate business goals into Snowflake use cases
• Ability to discuss architecture and implementation constraints with technical teams
• Clear cross-functional communication and consensus-building skills
• Strong organizational skills and ownership to manage multiple projects/accounts autonomously

Nice to Have

• Experience in technical advisory roles (Solution Architect, Technical Account Manager, System Administrator)
• Experience collaborating with Data/AI/Analytics partner ecosystems (SI, GSI, ISV)

Language Requirements

• Japanese: Native level (able to negotiate and facilitate with customer executives and partners)
• English: Business level (able to participate in global team meetings, document reviews, and presentations)

Benefits (Japan)

• Free lunch at office
• Corporate defined contribution pension (401K equivalent)
• RSU (Restricted Stock Units)
• Phone & Gym reimbursement
• Paid Parental Leave
• Summer vacation 3 days, Year-end/New Year vacation 5 days, and more