PMO - Technical Product Manager
About the role
The role
We are looking for a Technical Product Manager to lead the evolution of internal operational products and workflows within the Customer Experience organization at Nebius.
Customer Experience at Nebius includes Solutions Architects, Cloud Support, Professional Services, and other customer-facing technical teams helping customers successfully operate AI/ML workloads on our cloud platform.
As Nebius continues to scale globally, our ability to scale Customer Experience depends on building efficient internal products, workflows, and automations — not only growing the team.
In this role, you will own internal CX products and operational workflows end-to-end: from feature request intake and problem validation to solution design, delivery, adoption, and impact measurement. You will work closely with Customer Experience leadership, Engineering, Product teams, Sales, and Support organizations to identify operational bottlenecks, improve workflows, and drive development of internal tooling and automation platforms.
We are looking for someone who understands that product management is not about managing incoming requests, but about managing products as systems: defining vision, goals, workflows, success metrics, and ensuring that delivered solutions are actually adopted and effective in practice.
You’re welcome to work from our Amsterdam office or remotely from any location within the EU.
Your responsibilities will include:
- Define product vision, goals, success metrics, roadmap, and adoption strategy for internal Customer Experience products.