Platform Integrity Lead

About the Role

Join Spotify's Sales team to build relationships that grow our business in existing markets and beyond. Help shape creative solutions using expert knowledge of ad products, sales channels, and the industry to impact how the world experiences music and podcasts.

What You'll Do

• Own and evolve the cross-functional incident management process for Spotify's Ads business, ensuring fast, coordinated, and effective resolution
• Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing
• Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact
• Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle
• Identify trends and recurring issues

Focus on building trust in Spotify's advertising platform by protecting revenue, strengthening client relationships, and improving how we respond to and learn from incidents across the Ads business.