Physical Health Specialist (Physical Therapist)
About the role
About Sword Health
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program.
Role Overview
We are hiring a Physical Health Specialist, based in Portugal, motivated by helping people build healthier, more consistent daily habits. This role sits at the heart of the Pulse Global member experience — you will be the human in a three-way conversation alongside our AI lifestyle support assistant, Phoenix, and the members you support.
Key Responsibilities
- Provide support to adults seeking lifestyle support in Pulse Global's three-way conversation alongside members and Phoenix, delivered primarily through in-app chat
- Provide 1-to-1 support to members through message-based chat and phone/video calls across the four lifestyle pillars: movement and activity (including resistance training), nutrition, sleep, and stress management
- Provide accountability, encouragement, and personalised lifestyle guidance to help members build habits they can sustain
- Guide members through movement nudges, resistance training routines, breathwork, and wind-down content
- Share qualitative member feedback with the product and clinical teams to help improve the experience
- Oversee care plans tailored to members to ensure engagement in their programs
Requirements
- Bachelor's degree ("Licenciatura") in Physical Therapy (240 ECTS / 4-year programme)
- Active registration and cédula profissional with "Ordem dos Fisioterapeutas" (OF)
- Minimum 3 years of clinical experience in musculoskeletal disorders
- Fluent in English (written and spoken) — non-negotiable; majority of member interactions are in English